Tregawne pride themselves on high quality gifts, and ensure that all gifts which leave our premises are packed and dispatched with care. However accidents in transit may happen of which we have no control. Please note all our gifts are guaranteed against manufacturers faults. All faults or shortages need to be reported to Tregawne in writing within 7 days.
Valenti Silver frames carry a 6 months guarantee for any manufacturers faults from the date of purchase and Waldmann Silver Pens carry a 10 year guarantee from the date of purchase.
We endeavour to dispatch your order the same day if possible. If your gifts(s) qualify for free postage, please note that most parcels will be sent out by second class recorded. If you require a faster delivery service please chose the Special Delivery option or contact us by phone 00 44 (0)1386 861800 or email: sales@tregawne.co.uk
For gifts which need to be engraved, please allow up to 1 week extra for delivery. In most cases engraving can be done straight away, but depending on the time of year, it is also possible that our engraver is very busy. If urgently required it is best to contact us by phone: 00 44 (0)1386 861800 or email: sales@tregawne.co.uk, so we can find the best solution for you.