ENGRAVING DETAILS: The price for engraving 15 characters cost an additional £10.00 on most gifts that have a flat surface. We may need to charge an additional cost for postage for any specialist engraving, as we are unable to do this in-house. Should this occur we will always notify you if there are any further costs.
Engraved items may take longer and there may be occasions, beyond our control, where delays may occur. In these instances, we will keep you fully informed of the progress. No credits or refunds will be issued for items that have been engraved correctly as per specified customer instructions, or incorrectly as per specified customer instructions.
Important notice about engraving Fonts -Unless the height of letters and/or position of engraving are specified by the customer, we will engrave the item at our own discretion.
Please note engraving fonts show on the website are the printed versions and may look different when engraved. This is just the difference between printing and engraving and the chosen font will have been applied.
We offer 6 different engraving fonts, but as not all engraving is done by ourselves, sometimes our other engravers do not have the same fonts. If this is the case they will always engrave to the nearest font possible. Please check with us beforehand if your specific engraving font can be met, as otherwise we can not be held responsible if there is a slight difference in font.
Tregawne offers free postage to retail customers in the UK when placing an order for £50.00 + VAT and over. Free postage will be sent by 2nd Class recorded. Please note this only insures your parcel for up to £50.00. Should your parcel go missing with Royal Mail this would be the maximum amount we can claim back and refund you. It is therefore up to you, the customer to chose the correct postage value level. If you require your parcel to be delivered by Guaranteed Next Day Delivery or a specific date, then please inform us, as this will be chargeable. Please note Free Postage is not applicable to Trade customers, as Trade customers already receive our best prices. Postage cost for Trade customers is based on the weight and value of the parcel and we may therefore need to charge additional postage cost if the chosen postage cost does not cover it.
Please note that we have are unable to guarantee delivery dates when the Post Office is on strike. Once it is in their hands your parcel could very likely be delayed by a day or two. If you require something urgently it would be best to chose ” Next Day courier” when choosing your postage method when at the check out on our website.
We offer the following Standard UK Postal charges for orders less than £50.00 (including postal charges for Trade Customers)
1st Class Recorded @ £7.25
2nd Class Recorded @ £7.94
Next-Day Special Delivery by 1 pm @ £13.50
Next-Day Courier Service for parcels over 2 kg @ £14.00
VAT & TAX Rules for parcels sent to the EU ( from 1st Jan 2021)
As from the 1st January 2021 the UK has left the EU and this has changed the VAT rules for EU customers from 20% to 0% VAT. All items on our website are shown inclusive of UK VAT at 20% (VAT Number GB 643 4069 44) However when you now place your order and once you have filled in your EU billing and delivery address, the 20% VAT will automatically be deducted from your order in the cart. Please note you could be asked to pay the VAT in your own country, as no VAT or Tax has been paid at this stage by you, the customer. This is out of our control and will depend on the purchase value and country. Please check this before making a UK purchase, as we cannot accept parcels returned for this reason.
Delivery & Postage charges outside the UK
We have taken an average Postage cost of £19.50 for Europe and £25.00 outside Europe, however, depending on the weight, size & country, this cost may vary. Tregawne reserve the right to amend the postage cost for sending any parcel abroad depending on the above. We of course will inform you should this be the case. Tregawne cannot be held responsible for any Postal delays when sending abroad as this is beyond our control.