Website usage terms and conditions
The term ‘Tregawne or Tregawne Giftware’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.
1 The content of the pages of this website are for your general information and use only. It is subject to change without notice.
2 Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
3 Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
4 This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
5 All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
6 Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
7 From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
8 Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
9 We cannot be held responsible for any damage caused by the customer changing pen refills or using refills or ink converters purchased from this site.
The information contained in this website is for general information purposes only. The information is provided by `Tregawne Giftware` and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of Tregawne Giftware. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Tregawne Giftware takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
For further information on distance selling regulations, please visit Statutory Instrument 2000 No. 2334.
UK Delivery & Postal Charges
We aim to deliver as soon as possible from the time of your order. However lots of our gifts are handmade and may take longer. In most cases goods are shipped the same day by your choice of postage. Should your order take longer than expected, we will contact you immediately when we begin processing your order.
Tregawne offer free postage to Retail Customers in the UK when placing an order for £50.00 and over. Free postage will be sent by 2nd Class recorded. If you require your parcel to be delivered by Guaranteed Next Day Delivery then please tick this box as this will be chargeable. Please note Free Postage is not applicable to Trade customers, as our Trade customers already receive our best prices. Postage cost for Trade customers is based on the weight and value of the parcel and we may therefore need to charge additional postage cost if the chosen postage cost does not cover your parcel.
We offer the following Standard UK Postal charges for orders less than £50.00
1st Class Recorded @ £6.95
2nd Class Recorded @ £5.95
Next Day Special Delivery by 1 pm @ £12.95
Next Day Courier Service for parcels over 2 kg @ £12.95
VAT & TAX Rules for parcels sent to the EU ( from 1st Jan 2021)
As from the 1st January 2021 the UK has left the EU and this has changed the VAT rules for EU customers from 20% VAT to 0% VAT. All items on our site are shown inclusive of UK VAT at 20% (VAT Number GB 643 4069 44) However when you now place your order and you have filled in your EU billing and delivery address, the VAT will automatically be deducted from your order in the cart. Please note you could be asked to pay the VAT in your own country, as no VAT or Tax has been paid at this stage by you, the customer. This is out of our control and will depend on the purchase value and country. Please check this before making a UK purchase, as we cannot accept parcels returned for this reason.
Delivery & Postage charges outside the UK
We have taken an average Postage cost of £18.50 for Europe and £22.50 outside Europe, however, depending on the weight, size & country, this cost may vary. Tregawne reserve the right to amend the postage cost for sending any parcel abroad depending on the above. We of course will inform you should this be the case. Tregawne cannot be held responsible for any Postal delays when sending abroad as this is beyond our control. In case of any delivery delays abroad, Tregawne is only able to refund should your parcel be lost in transit or untraceable.
Sending Goods Abroad
Before placing your order via our website, Tregawne highly recommends that you check with your own country first if the desired gifts are allowed to be imported. Some countries ban items such as smoking, drinking, gambling, or knife-related items. Once the order has been placed and sent, Tregawne cannot be held responsible should any banned items be questioned, removed, or destroyed by Customs Officials in your own country. All items are sent by us in pristine condition.
Tregawne cannot be held responsible for any marks, fingerprints, or worst case damage, should the parcel have been opened and items been touched by Customs Officials, as this is beyond our control.
The price for engraving 15 characters cost an additional £6.50 on most gifts that have a flat surface. We may need to charge an additional cost for postage for any specialist engraving, as we are unable to do this in-house. Should this occur we will always notify you.
Engraved items may take longer and there may be occasions, beyond our control, where delays may occur. In these instances, we will keep you fully informed of the progress. No credits or refunds will be issued for items which have been engraved correctly as per specified customer instructions, or incorrectly as per specified customer instructions.
We reserve the right to amend prices listed on this website at any time, and reserve the right to refuse orders for any incorrectly priced item. Should an item be priced incorrectly, we will notify you as soon as possible and before dispatch.
Tregawne have always pride themselves on their quality and all items which leave our premises are fully checked and guaranteed against manufacturing faults. Tregawne will deal with any guarantee claims within a certain period in association with our suppliers, and reserve the right to inspect any item before agreeing to a refund or replacement. Please note Waldmann Silver Pens carry a 10 year guarantee against Manufacturers Faults.
If you placed an order with us via our website, or by email, telephone, or letter, the Distance Selling Regulations 2000 legislation gives you the right to cancel your order before delivery, and obtain a refund of the value of the goods purchased. However we must be notified in writing by letter or email immediately of your intention to cancel and, in the case of goods already dispatched, Tregawne reserve the right to withhold refund on postage incurred by us. You are then entitled to a refund as explained in the next section. Please note that this right of cancellation or return does NOT apply to items made to your particular specification in regard to personalized and engraved items. Tregawne are unable to refund any items which have been specifically produced for you, and which are not faulty.
Our delivery costs are not refundable unless products are faulty. Once your goods are received at our premises, they will be checked for fault/damage. A refund will be issued within 7 days.
Any faulty items or any discrepancies must be notified to Tregawne within 48 hours of receipt. In this case, you will be required to re-package the item in its original presentation box and packaging if possible . You will be liable for the security of the item in transit to our office, so please do ensure the goods are returned in secure packaging, using a recorded mail or special delivery service.